FAQ

Getting started at BitStarz is designed to be a frictionless process that takes only a few minutes. To create an account, simply click the "Sign Up" button on the homepage and provide a valid email address, a secure password, and your preferred currency. You can choose from a wide range of options, including USD, CAD, AUD, and various cryptocurrencies like Bitcoin and Ethereum. Once you confirm your details and agree to the terms and conditions, your account is active. We recommend verifying your email immediately to ensure you receive all promotional updates and security alerts. After registration, you can explore the lobby or head straight to the cashier to make your first deposit and claim your welcome rewards.

New players are greeted with one of the most generous welcome offers in the industry. The package is spread across your first four deposits, providing a total of up to $500 or 5 BTC, plus 180 free spins. On your first deposit of at least $20, you receive a 100% match bonus and the first installment of your free spins. These spins are credited in sets of 20 per day for eight consecutive days. The second and third deposits offer 50% matches, while the fourth deposit brings another 100% match to round out the experience. This structure gives you sustained momentum as you explore the vast catalog of slots and table games available on the site.

We believe in letting players test the waters before they commit their own funds. That is why we offer 20 free spins to new players just for signing up—no deposit required. These spins are typically available on popular titles like Boomanji or Fruit Zen. To activate them, you simply need to complete the registration process and check your account notifications. Keep in mind that winnings from these no-deposit spins carry a 40x wagering requirement and a maximum cashout limit of $100. It is a fantastic way to experience the quality of our platform and potentially build a small bankroll without any initial financial risk.

Managing your bankroll is simple thanks to our support for over 30 different payment methods. For those who prefer traditional banking, we accept Visa, MasterCard, and Interac. If you value privacy and speed, our cryptocurrency options include Bitcoin, Litecoin, Ethereum, and Dogecoin. We also support various e-wallets and prepaid cards like Skrill, Neteller, and PaySafeCard. Most deposits are credited instantly, while withdrawals are processed with industry-leading speed. In many cases, crypto withdrawals are finalized in under ten minutes, ensuring you get your winnings exactly when you want them.

To maintain a fair environment, most bonuses at BitStarz come with a 40x wagering requirement. This means if you receive a $100 bonus, you must place bets totaling $4,000 before the bonus funds convert into withdrawable cash. Different games contribute varying percentages toward these requirements. Slots generally contribute 100%, making them the most efficient way to clear a bonus. Table games, such as blackjack or roulette, typically contribute 5%. Always check the specific terms of a promotion to see which games are eligible, as this helps you plan your gameplay strategy effectively.

You do not need to download a bulky app to enjoy BitStarz on the go. Our platform is fully optimized for mobile browsers, providing a premium experience on both iOS and Android devices. The mobile version includes the same high-definition graphics and secure payment processing found on the desktop site. You can spin the reels on the latest slots, join a live dealer blackjack table, or manage your account settings from anywhere with a stable internet connection. The interface is intuitive, with touch-responsive controls that make mobile navigation a breeze.

Our game library is powered by the biggest names in casino software development. You will find hundreds of titles from providers like NetEnt, Pragmatic Play, Evolution Gaming, and Betsoft. This diversity ensures a constant stream of new releases and a wide variety of themes and mechanics. Whether you enjoy high-volatility Megaways slots, classic three-reel fruit machines, or immersive live casino games with professional dealers, there is something for everyone. We also feature exclusive "BitStarz Originals" that you won't find anywhere else, providing a truly unique gaming experience.

Security is our top priority. BitStarz is a fully licensed and regulated online casino, which means we adhere to strict standards regarding player protection and game fairness. We use advanced SSL encryption technology to safeguard your personal and financial data, ensuring that every transaction is private. Additionally, our games utilize Certified Proved Fair technology, particularly for crypto-focused titles. This allows you to independently verify the randomness of every spin or hand, giving you total peace of mind that the outcomes are never manipulated.

To comply with international regulations and prevent fraud, we occasionally require players to complete a Know Your Customer (KYC) verification. This process is straightforward and usually involves uploading a copy of a government-issued ID and a proof of address, such as a utility bill. Our team reviews these documents quickly to avoid any delays in your withdrawals. Completing this process early is a smart move, as it streamlines your future cashouts and adds an extra layer of security to your account, ensuring that only you can access your hard-earned winnings.

If you ever encounter a technical glitch or have a question about a promotion, our award-winning support team is available 24/7. The fastest way to get help is through our Live Chat feature, where you can connect with a real person in seconds. Our agents are highly trained and possess deep knowledge of the platform. If you prefer, you can also reach us via email at support@bitstarz.com. We pride ourselves on resolving issues efficiently and treat every player with the respect and attention they deserve.

We want every player to enjoy their time at BitStarz responsibly. To help you stay in control, we offer a variety of self-management tools. You can set daily, weekly, or monthly deposit limits directly in your account settings. If you feel you need a break, you can opt for a cooling-off period or self-exclusion. We also provide links to professional organizations that specialize in gambling support. Remember, gaming should always be about entertainment, and we are committed to providing a safe environment where you can play within your means.

The rewards do not stop after the welcome package. Every Monday, you can claim a 50% reload bonus up to $50 to kickstart your week. On Wednesdays, we offer up to 200 free spins depending on the size of your deposit. These recurring promotions are designed to give you extra value every time you play. By participating in these offers, you increase your chances of hitting a big win while exploring different games in our catalog. Simply make a qualifying deposit on the designated day, and the rewards will be added to your account automatically.